Terms and Conditions

Terms of Trade Agreement

The use of the SurfEars New Zealand website is governed by the following policies.  Placement of your order indicates you have read and accepted these terms and conditions.  


Prices on this website are in New Zealand Dollars and include GST of 15%. 

Order Acceptance Policy

SurfEars New Zealand does not accept orders from dealers, exporters, wholesalers or other customers who intend to resell.  

Stock Availability    

All stock listed on the SurfEars New Zealand website is available for immediate dispatch. However in the unlikely event that our stock levels are not accurate and we are unable to supply immediately we will ring you to advise a delivery date or to organise a refund.  


Credit Card payments are through Shopify Payments, providing the highest level of security.
Direct Payment via online banking is also available.

Order Cancellation

Once an order has been made it can't be cancelled or altered.

Returns and Refunds  

SurfEars New Zealand is committed to risk free buying so we have a 7 day no questions asked returns policy on all items sold on this website. You must contact us within 7 days of receiving your order and provided the item and its packaging are in the original condition including all ticketing and labeling we will exchange or refund.   

You are responsible for the freight charge to return items and we recommend you send these well packaged via registered post as we are not responsible for lost or damaged in transit. Once we have received your return it will be inspected and processed within 24 hours to ensure you receive your exchange or refund as quickly as possible. We will ship an exchange to you free of charge and refunds will be issued to the same credit card as the items were originally charged to.  

You are welcome to ring to speak to our friendly staff on 03 477 3965 or email sales@hydrosurf.co.nz to discuss any aspect of your order, purchase, exchange or refund.       

Please return all items to: 

SurfEars NZ
250 Forbury Road
Dunedin, 9012

and remember to include your order number, name, address and contact phone number.