FAQs

My SurfEars still haven’t arrived, where are they?

If you have not received your order with 3 days please email sales@surfears.co.nz

I have lost my plugs, can I get new ones?

We regret we can’t replace lost plugs. SurfEars offer multiple sizes for sealing gel and fixation wing to ensure a snug fit. While they’re designed to stay put even in intense conditions, there’s no absolute guarantee against accidental loss. Using the provided leash as directed significantly reduces the risk of misplacing your plugs.

What material are the plugs made of?

All our materials meet ROHS standards, ensuring they’re free from hazardous substances. The core of SurfEars 4.0 is made from 91% post-consumer recycled plastic including material taken up from the ocean. All the silicone components are made from skin-safe, medical-grade silicone.

Enjoy a 6-month warranty on your purchase. Should your plugs break from reguar use within this period, we’ll provide a replacement. If you purchased your SurfEars from a different retailer within New Zealand , please contact this retailer to organise your replacement. Find a SurfEars stockist near you.

Do surfears work for diving?

Definitely! Our plugs are a favorite among both scuba and freedivers. They effectively allow for typical ear pressure adjustments even in deep waters. Explore the positive experiences of these divers here, here and here.

I can’t hear as well through my plugs anymore. They seemed to have clogged up.

To maintain optimal performance, rinse your plugs with fresh water after each use. If they become clogged, immerse them in warm water (around 40°C) for an hour or two to dissolve any salt crystals. After this, rinse them, and their clarity should return. For a deeper clean, after soaking in warm water, gently brush the mesh or wipe with a soft cloth to remove any lingering salt deposits.

My SurfEars broke, what can I do?

Enjoy a 6-month warranty on your purchase. Should your plugs break from regular use within this period, we’ll provide a replacement. If you purchased your SurfEars from a different retailer, please contact the regional distributor for support. Find a SurfEars stockist near you.

When the warranty concludes, we’ve got you covered. Instead of buying a whole new set, you can easily get the specific spare parts. It’s cost-effective and aligns with our eco-conscious approach.

Do SurfEars block cold air even though the mesh is an open structure?

The mesh has an open design, permitting some airflow while effectively blocking water. This design largely contributes to its sound-permeability. When you blow through the plugs from the gel side, you’ll notice slight resistance, which limits circulation and helps maintain warmth inside the ear canal.

Is the acoustic mesh durable?

The mesh is crafted from ultra-thin polyester fibers, offering unexpected strength; thus, its durability isn’t a concern. SurfEars 4.0 have a fused core and acoustic mesh are very durable. This design counters potential damage from fingers and nails during insertion. Should any issues arise, we back our product with a 6-month warranty, and spare parts are available for purchase afterward.

I get a sense of vacuum in my ears when using SurfEars. How do I avoid that?

The sensation you’re experiencing may be due to the capillary effect when water enters the ear canal. This effect can produce a seal between the rubber and your skin, causing a vacuum-like feeling in the ear. Notably, this tends to occur more frequently with larger ear gels than with smaller ones.

To mitigate this:

Consider using a smaller ear gel size (unless you’re already on the smallest).
After surfacing from underwater, “click” your ears, similar to pressure equalising.
Gently wiggle the plugs in your ear a few times. If the other methods don’t alleviate the sensation, this one typically does.

How do I know which ear plug is for the right ear and left ear?

Our plugs are color-coded for easy identification. If you’re trying SurfEars for the first time, we suggest doing so in front of a mirror. Ensure the support wing points towards the back of the ear. Our User Instructions demonstrate how to properly fit your SurfEars.

How come you only have two sizes support wing (S+M) and four sizing sealing gels (XS+S+M+L)?

We’ve conducted extensive testing with SurfEars on a diverse group and found that our size range caters to the majority. However, if you encounter any fit issues, please let us know!

How do I know what size to order?

Size isn’t a concern with SurfEars. Every package comes equipped with:

– A pre-assembled pair of earplugs featuring Medium size wing and tips.

Accessory cord with:
- Small wings
- Wingless option
- L S and XS size tips

– A premium storage case.

Eco-packaging with user instructions

I have lost one of my ear plugs, can I buy just one?

If you have lost one of your plugs you can order spare parts in your size instead of buying a whole new set of SurfEars.

Warranty